What should I do if my item is rejected?
Even the most seasoned authors face item rejections from time to time.
Items can be either soft-rejected or hard-rejected:
Soft rejected
This means your item has been declined but can still be accepted for the marketplace with a few modifications.
Hard rejected
Indicates that your item isn't suitable for sale on Mvnthemes as is. Minor adjustments won't suffice; substantial changes or additional features are necessary for it to be considered. Some products may not be appropriate for the Mvnthemes marketplace at all.
If your item is hard-rejected, avoid re-uploading it with minor alterations. However, if it's soft-rejected, making adjustments to meet the requirements shouldn't be an issue.
Upon rejection, you'll receive feedback, typically citing one of the following common reasons:
- Icon and preview image quality doesn't meet requirements: Ensure your images, including a 200x200 icon and a 1600x800 preview image, are of high quality and not stretched. Look at successful Mvnthemes items for inspiration.
- Lack of documentation: Always include comprehensive documentation; otherwise, you'll need to resubmit your item.
- Main file isn't a .zip: Ensure your main file is in .zip format, not .rar, for easy access by buyers.
- Demo includes CTA links to purchase elsewhere: Avoid redirecting Mvnthemes traffic to purchase the item elsewhere.
- No demo link or screenshots provided: Themes and HTML templates require at least screenshots or a demo link for listing.
- Unauthorized sale rights: Selling others' work as your own will result in a ban. Accidental infringements may result in a warning and an opportunity to rectify the issue.
- Item unsuitable for sale: This is a hard-rejection due to low quality or unsuitability. Major changes are necessary for reconsideration.
Avoid resubmitting your item with minor changes after a hard rejection.